FAQs
🛒 Orders & Payments
Q: How do I place an order?
A: Simply add your items to the cart and check out using our secure payment gateway. You’ll receive a confirmation email as soon as your order is placed.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact us at support@7ohydro.com as soon as possible.
🚚 Shipping & Delivery
Q: When will my order ship?
A: Orders are typically processed within 1–2 business days. You’ll receive a tracking number as soon as your order ships.
Q: How long does delivery take?
A: Standard shipping typically takes 3–7 business days. Expedited options are available at checkout.
Q: Do you ship internationally?
A: Not at the moment. We currently ship within the U.S. only.
📦 Returns & Refunds
Q: What’s your return policy?
A: We accept returns of unopened, unused products within 30 days of delivery. Visit our Returns & Refunds page for full details.
Q: How do I start a return?
A: Email support@7ohydro.com with your order number and reason for return. Our team will guide you through the next steps.
Q: When will I get my refund?
A: Once your return is received and approved, refunds are typically issued within 5–10 business days to your original payment method.
🧪 Product Questions
Q: Are your products lab-tested?
A: Yes! All 7ohydro products go through rigorous third-party testing for quality, safety, and consistency. Transparency is part of our promise.
Q: Are your products vegan or gluten-free?
A: Many of our products are vegan and gluten-free. Please refer to each product’s description for specific ingredient info.
Q: How should I store my products?
A: Store in a cool, dry place away from direct sunlight. Reseal packaging after use to preserve freshness.
🤝 Affiliate Program
Q: How do I join your affiliate program?
A: Visit our Affiliate Program page to apply. It's free, fast, and you can earn up to 20% commission.
Q: How and when do I get paid?
A: Commissions are paid out monthly via PayPal, provided you've met the minimum threshold.
Still need help?
Email us at support@7ohydro.com and we’ll get back to you within 1 business day.